“Carriers delivered 82% of package shipments on time in April 2021, up from 77% in April 2020”
A FedEx spokesman says the carrier “continues to experience a peak-like surge in package volume due to the explosive growth of e-commerce. ” Despite the high volume, he says, the average transit time for all FedEx Ground shipments delivered during the six months period from December 2020 to May 2021 was 2.2 days.
57% of retailers said they added at least one delivery partner or carrier in the past year. Respondents cited “meet customer demand for increased delivery speed” as the primary reason for adding carriers (70%). Next was “balance delivery costs with customer expectations” (49%) and “offer innovative delivery options to remain competitive” (35%).
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